One order journey

Every step has a clear owner.

The order journey does not depend on a phone call or guesswork. Each participant sees what they need and acts from their own interface.

  1. The customer chooses

    A nearby store, real products, and an address inside the delivery zone.

  2. The store prepares

    Clear acceptance, product preparation, and a substitution proposal when needed.

  3. The driver delivers

    Verified pickup, navigation, masked calling, and a delivery PIN.

  4. The order is completed

    Quantity reconciliation, receipt, rating, and order-linked support.

Aswaqi interfaces

Designed for the people who actually use it.

A calm customer experience, fast driver controls, and focused operational information for stores and the Aswaqi team.

Customer app

Start with your location, then see what is actually available.

The customer chooses a Riyadh address first, then browses stores and products that can actually be delivered there in their preferred language.

  • Search and filters in Arabic and English
  • A separate substitution preference for every product
  • COD, Mada, and cards once the payment provider is enabled
Android · internal testing
Aswaqi customer app — store and products
Aswaqi customer app — cart and order review
Driver app

The next step is always clear.

Delivery offers show distance, earnings, and cash exposure before acceptance. After that, the app guides the driver from store pickup through delivery.

  • Pickup checklist and product reconciliation
  • Actions stay queued locally when the network is weak
  • Cash wallet, remittance history, and earnings
Android · internal testing
Aswaqi driver app — delivery offers
Aswaqi customer app — order tracking
Merchant workspace

Orders first, noise out of the way.

The merchant workspace brings together incoming orders, preparation time, substitutions, catalog, offers, and settlements in Arabic or English.

Open the merchant workspace
Aswaqi merchant workspace
Operations center

An audited operational decision, not an ambiguous button.

The Aswaqi team monitors orders, payments, drivers, support, and store integrations with defined permissions and an audit trail for every action.

Open the operations center
Aswaqi operations center

Behind the interface

Trust is part of the order journey.

Appearance is not enough. Aswaqi builds privacy, money, and operational boundaries into the system itself.

Money represented correctly

Prices, discounts, and fees are carried in halalah, with protection against duplicate orders or charges.

Role-based privacy

The store, driver, and operations team see only the data needed to do their work.

Recoverable synchronization

Integration failures do not disappear; they enter a visible recovery flow with safe retry.

Traceable delivery

Fresh status and location data, with an operational alert when signals lag or the route stalls.

Order-linked support

The case, evidence, updates, and resolution stay in one record instead of scattered conversations.

Named access for every person

No shared operator accounts; sessions, permissions, and access revocation remain auditable.

Current demo

Choose the experience you want to present.

Customer and driver Android builds are delivered as demo files. Merchant and operations teams sign in on the web.

Customer app

Browse, cart, payment, tracking, and support.

Android · internal testing

Driver app

Offers, pickup, delivery, and wallet.

Android · internal testing

Team workspaces

Choose the merchant workspace or operations center and sign in with the appropriate demo account.

/app/operations/

This is a local demo environment. The retired customer and driver web pages are not linked here and are blocked in every persistent environment. Demo Android files are not Google Play releases.